Choosing a Conference Call Service: A Buyer Guide

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As the remote workforce grows in 2019, being able to communicate with co-workers around the country is critical. Conference calling services help facilitate that collaboration.

While email, instant messaging and video chats all have their place, conference calling remains a primary communication tool in today’s work environment. When face-to-face meetings aren’t possible, many organizations turn to conference call services to help colleagues communicate and collaborate.

Conference calls allow groups of professionals to meet remotely over the phone. Unlike video conference services that require camera-equipped computers and special software, all that’s needed for a conference call is a telephone. And since everyone already knows how to place a phone call, conference calling eliminates barriers to a smooth and productive remote meeting.

In this guide, we highlight the conference call services we think are the best for businesses in 2019. We also explain how we selected our best picks, how much you should expect to pay for a conference call service, the different types of conference call services and what features to look for when choosing a service.

Additionally, we provide a comprehensive list of conference call services in case the options we recommend aren’t a fit for your business.

Editor’s note: Looking for information on conference call services? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need.

buyerzone widgetBest Conference Call Services

Best Service Overall: Conference Calling by Vast Conference

Conference Calling by Vast Conference(https://www.conferencecalling.com/) is a robust service that offers everything businesses need, including the option of both reservationless and operator-assisted services. This gives you the freedom to host everyday meetings, as well as large formal conferences when the need arises.

The reservationless system supports up to 500 callers at a time. It is available in both monthly and pay-as-you-go pricing plans. The monthly plans allow you to host as many calls as you want each month for one flat fee. Prices range between $14.99 and $39.99 per month. The plans vary depending on the number of people that can be on a call at once and cloud storage space. The pay-as-you-go plan costs 3.5 cents per minute, per caller.

The operator-assisted service can handle calls with up to 6,000 participants. This type of service is typically used for large formal conference calls. You have access to an operator who will help you plan and run the call; they go over itineraries, send out email invitations, greet callers and conduct Q&A sessions, among other things.

Conference Calling offers a wide selection of valuable features, such as customizable greetings, dial out options, call recording and web controls. In addition, users have access to HD video conferencing tools for face-to-face video calls. This also allows for screen sharing when making presentations.

You can read a full review of Conference Calling(https://www.business.com/reviews/conference-calling/) on our sister site Business.com.

Best Free Service: FreeConferenceCall.com

FreeConferenceCall.com (https://www.freeconferencecall.com/)has everything small businesses need in a conference call service, all for no cost. The reservationless service allows businesses to conduct conference calls with up to 1,000 attendees. Calls can be scheduled in advanced or hosted spontaneously.

In addition to the free plan, there is also a paid plan – StartMeeting – that costs $14.95 per month. The biggest differences between the two plans is that those using the ...